Fraud and Spam Policy

Fraud and Spam Policy

Last Updated: 12 July 2026

Welcome to Bodywise Herbal Dispensary (referred to as "we", "our", or "us"). We are committed to providing a safe, secure, and reliable e-commerce experience for all our shoppers and community members.

By accessing our website, creating a customer account, or purchasing goods from us, you agree to comply with this Fraud and Spam Policy. This policy forms part of our external Terms of Service.

1. Customer Account Security and Responsibility

To purchase from our store or access our loyalty rewards, customers may be required to register and log into a secure customer account.

  • Credential Security: You are entirely responsible for maintaining the confidentiality of your account login credentials (email and password).
  • Unauthorised Use: You must immediately notify us if you suspect or become aware of any unauthorised use of your account or any other breach of security.
  • Liability: You may be held liable for losses incurred by us or any other user of the website due to someone else using your account credentials as a result of your failing to keep your account information secure.

2. Zero Tolerance for Payment and Checkout Fraud

To protect our customers and the integrity of our store, we utilise advanced automated fraud screening tools alongside our payment processors. We maintain a zero-tolerance approach toward any deceptive, fraudulent, or unauthorised transactional behavior.

Prohibited activities include, but are not limited to:

  • Card Fraud: Using stolen or unauthorised Credit Cards, Debit Cards, or compromised digital wallets to make purchases.
  • Financing & BNPL Abuse: Misrepresenting your identity, using stolen credentials, or providing false financial information to complete a purchase via Afterpay or Shopify Payments.
  • Chargeback Manipulation: Initiating bad-faith or fraudulent chargeback claims with your bank or payment provider after successfully receiving your ordered goods.
  • Identity Theft: Creating store accounts using fake identities, stolen personal details, or impersonating other individuals to complete a checkout.

3. Loyalty Rewards and Referral Program Abuse

Our loyalty rewards program is tied strictly to your registered customer account and is designed to thank our genuine shoppers. Systematically manipulating this system to gain financial advantage or free products is strictly prohibited.

Prohibited activities include:

  • Account Farming: Creating multiple duplicate, temporary, or fake customer accounts to artificially accumulate sign-up bonuses, referral rewards, or birthday points.
  • Referral Manipulation: Referring your own alternate email addresses or household members in violation of the specific terms of our referral program.
  • Exploitation: Utilizing automated scripts, bots, or software vulnerabilities to manipulate customer account points balances, reward tiers, or discount codes.

4. Prohibited Spam Activities

You may not use your customer account, our contact forms, review sections, or interactive features to distribute unsolicited, malicious, or misleading content.

Prohibited activities include:

  • Review and Comment Spam: Posting fake, repetitive, or nonsensical product reviews, or using your customer account to post advertisements for third-party websites, products, or services.
  • Form Misuse: Using our customer support forms, "contact us" lines, or checkout systems to harvest data, run automated scripts, or send bulk marketing messages to our team.
  • Impersonation Spam: Sending communications that deceptively mimic our brand name, logo, or email addresses to trick other consumers.

5. Our Monitoring and Enforcement Actions

We work closely with Shopify Payments, Afterpay, and banking institutions to investigate suspicious patterns, login anomalies, high-risk orders, and spam behavior.

If we detect or suspect a violation of this policy, we reserve the right to take any of the following actions immediately and without prior notice:

  • Order Cancellation: We will cancel and refund any orders flagged as highly suspicious, fraudulent, or failing our processor's fraud filters.
  • Account and Rewards Forfeiture: We may temporarily suspend or permanently delete your customer account. Any accrued loyalty points, rewards, vouchers, or store credits will be immediately voided and cannot be recovered.
  • IP and Device Blocking: We may blacklist specific IP addresses, devices, physical shipping addresses, or email domains from creating accounts or purchasing from our store.
  • Legal Action: Severe fraud—such as payment theft, identity fraud, or systemic cyber attacks—will be reported to relevant law enforcement agencies (such as the New Zealand Police and Netsafe), credit reporting bureaus, and our payment gateways.

6. How to Report Fraud or Spam

If you believe your customer account has been compromised, spot an unauthorised charge from our store on your bank statement, or receive a suspicious "phishing" message claiming to be from us, please report it immediately to our support team at info@bodywiseherbaldispensary.co.nz.